Refund Policy
Last Updated: August 13, 2026
Thank you for choosing CosmixOne. CosmixOne provides marketing services, including the planning, development, setup, implementation, and optimization of marketing systems and related services for clients. Because our services involve dedicated time, resources, strategy, technical work, and customized deliverables, our refund policy is as follows.
1. Services Are Non-Refundable Once Work Begins
Once CosmixOne has started working on your project, all payments and fees are non-refundable. This includes, but is not limited to:
- Marketing strategy and planning;
- Marketing system development;
- Funnel or campaign setup;
- Website or landing page work;
- Advertising setup and configuration;
- Tracking and analytics setup;
- Automation and integrations;
- Content, creative, or campaign development;
- Account configuration;
- Optimization and implementation work;
- Other customized services agreed with the client.
Once our team has allocated resources or commenced work on your project, the service is considered to have started, and the applicable fees are no longer eligible for a refund.
2. Before Work Begins
If you request cancellation before CosmixOne has started work on your project, you may contact us to request a refund. Any refund in this situation will be evaluated based on the specific circumstances of the order and any work, costs, or third-party expenses already incurred. Where applicable, approved refunds will be returned using the original payment method.
3. No Refunds for Change of Mind
We do not provide refunds simply because a client:
- Changes their mind after purchasing;
- No longer wants the service;
- Changes their marketing strategy;
- Decides not to use the completed work;
- Does not have sufficient time or resources to implement the strategy;
- Is dissatisfied with the results of a marketing campaign;
- Experiences lower-than-expected sales, leads, traffic, or conversions.
Marketing performance can depend on many factors outside of CosmixOne’s control, including market conditions, advertising platforms, competition, pricing, customer behavior, budgets, and the client’s own products or services. Therefore, CosmixOne does not guarantee specific marketing results, revenue, leads, sales, or return on investment unless expressly agreed in a separate written agreement.
4. Delays or Lack of Client Cooperation
A project may require information, access, approvals, materials, or cooperation from the client. If a project is delayed because the client does not provide the required information, access, materials, approvals, or feedback, this does not create a right to a refund. CosmixOne may continue the project when the required information or cooperation becomes available, subject to the applicable project terms.
5. Third-Party Costs
Certain services may involve third-party platforms, advertising accounts, software, hosting, domains, subscriptions, or other external services. Fees paid to third parties on your behalf or at your request may be non-refundable, subject to the refund policy of the relevant third-party provider. CosmixOne is not responsible for refunds issued or denied by third-party platforms.
6. Subscription Services
If your CosmixOne service is provided on a recurring subscription basis, you may cancel future billing according to the cancellation terms applicable to your plan. Cancellation of a subscription does not automatically entitle you to a refund for the current billing period or for work that has already started.
7. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, we ask that you contact us at alan@cosmixone.com so that we can attempt to resolve the issue. Unauthorized or fraudulent chargebacks may be disputed using relevant order, project, communication, and payment records. This policy does not limit any rights you may have under mandatory consumer protection laws.
8. Legal Rights
Nothing in this Refund Policy is intended to exclude or restrict any refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded or restricted under applicable law. Where applicable law requires us to provide a refund, we will comply with those requirements.
9. How to Request a Refund
If you believe you are eligible for a refund under this policy or applicable law, please contact us:
CosmixOne
Website: https://cosmixone.com
Email: alan@cosmixone.com
Please include your name, order or invoice number, and the reason for your request. We will review the request and respond within a reasonable period.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. By purchasing or engaging CosmixOne’s services, you acknowledge that you have read, understood, and agreed to this Refund Policy.