Privacy Policy

Last Updated: August 13, 2026

This Privacy Policy explains how (“CosmixOne”, “we”, “us”, or “our”) collects, uses, and protects personal information when you visit or use https://cosmixone.com and our related services (collectively, the “Services”).By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our Services, we may collect:

• Account information: name, email address, password, company information, and other information required to create and manage your account.
• Business information: information you provide when requesting or using our marketing services.
• Payment information: transaction details, billing information, and payment status. Payment card details are generally processed directly by our third-party payment processor and are not stored by CosmixOne unless expressly stated otherwise.
• Usage information: pages visited, features used, actions taken, browser type, device information, IP address, approximate location, and log data.
• Marketing and tracking information: information collected through cookies, Google Analytics, Meta Pixel, and similar technologies, subject to your consent where required by law.
• Communications: information you provide when contacting us, requesting support, or communicating with us.

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and permitted by applicable law.

2. How We Use Your Information

We may use personal information to:

• Provide and operate our Services;
• Create and manage user accounts;
• Process payments and transactions;
• Provide customer support;
• Deliver and improve our marketing services;
• Analyze website and service usage;
• Measure marketing and advertising performance;
• Detect fraud, abuse, and security incidents;
• Communicate with you about your account, services, updates, or transactions;
• Send marketing communications where permitted by law and, where required, with your consent;
• Comply with legal and regulatory obligations; and
• Protect our rights, users, systems, and business.

3. Legal Bases for Processing

Where GDPR or similar data protection laws apply, we process personal information based on one or more of the following legal grounds:

• Performance of a contract — to provide the Services you request;
• Legitimate interests — to operate, secure, improve, and market our business where permitted;
• Consent — where you have given consent, including for certain cookies and advertising technologies;
• Legal obligations — where processing is required by law.

Where processing is based on consent, you may withdraw your consent at any time.

4. Cookies and Tracking Technologies

CosmixOne uses cookies and similar technologies to operate the website, understand how visitors use our Services, and measure marketing performance. We may use:

• Essential cookies for authentication, security, and core website functionality;
• Google Analytics to understand website traffic, user interactions, and service performance;
• Meta Pixel to measure advertising performance, attribute conversions, and, where permitted, support advertising and remarketing on Meta platforms.

Non-essential analytics and advertising technologies will be used only with your consent where consent is required by applicable law. You can manage cookies through our cookie consent tool and/or your browser settings. Disabling certain cookies may affect some website functionality.

5. Google Analytics

We use Google Analytics to understand how visitors interact with our website and to improve our Services. Google Analytics may collect information such as IP address, device and browser information, pages visited, approximate location, and interaction data. You can learn more about how Google processes data through Google’s privacy documentation and manage certain Google advertising preferences through Google’s available controls.

6. Meta Pixel

We use the Meta Pixel to measure the effectiveness of our advertising campaigns and understand actions taken on our website following advertisements. Depending on your consent and applicable law, Meta may receive information such as IP address, browser/device information, pages visited, and certain actions taken on our website, including purchases or other conversion events. Where required, we obtain consent before activating the Meta Pixel for advertising purposes. Your use of Meta services is also subject to Meta’s own privacy policies and settings.

7. Payments

Payments made through CosmixOne may be processed by third-party payment providers. We may receive transaction-related information such as payment status, transaction ID, billing information, and limited payment details necessary to manage your purchase or subscription. We do not intend to store complete credit or debit card numbers on our own systems unless explicitly stated otherwise. Payment providers process your information according to their own privacy policies and applicable security requirements.

8. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide the Services, including:

• Hosting and cloud service providers;
• Payment processors;
• Analytics providers such as Google Analytics;
• Advertising and marketing platforms such as Meta;
• Customer support and communication providers;
• Security and fraud-prevention providers;
• Professional advisers and service providers;
• Government authorities or law enforcement where legally required.

We do not sell your personal information for monetary consideration. Third-party service providers are permitted to process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

9. International Data Transfers

Because CosmixOne serves customers internationally, your personal information may be processed or stored in countries outside your country of residence, including countries outside the European Economic Area. Where required by applicable law, we use appropriate safeguards for international data transfers, including applicable contractual safeguards or other legally recognized transfer mechanisms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services;
• Maintain your account;
• Complete transactions;
• Fulfill our contractual obligations;
• Comply with legal, tax, accounting, and regulatory requirements;
• Resolve disputes; and
• Protect our legitimate business interests.

When information is no longer required, we may delete or anonymize it in accordance with our retention practices and applicable law.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us immediately if you believe your account has been compromised.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of your personal information;
• Request restriction of processing;
• Object to certain processing;
• Withdraw consent;
• Request data portability;
• Opt out of certain marketing communications;
• Opt out of certain targeted advertising or sharing where applicable; and
• Lodge a complaint with a relevant data protection authority.

To exercise your rights, contact us using the information provided below. We may need to verify your identity before processing certain requests.

13. European Economic Area and United Kingdom

If you are located in the EEA or UK, you may have additional rights under applicable data protection laws, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also have the right to lodge a complaint with your local data protection authority.

14. California Privacy Rights

If you are a California resident and applicable California privacy laws apply to you, you may have additional rights, including the right to:

• Know what categories of personal information we collect and how we use or disclose it;
• Request access to personal information;
• Request deletion of personal information, subject to legal exceptions;
• Request correction of inaccurate information;
• Opt out of the sale or sharing of personal information, where applicable; and
• Receive equal treatment for exercising your privacy rights.

We do not knowingly sell personal information for monetary consideration. However, certain advertising or tracking activities, including the use of the Meta Pixel, may constitute “sharing” under applicable California privacy laws. Where required, we provide appropriate opt-out mechanisms.

15. Marketing Communications

We may send you service-related communications, including account notifications, transaction confirmations, security alerts, and other necessary messages. We may also send promotional or marketing communications where permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

16. Children’s Privacy

Our Services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

17. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice of material changes.

19. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

CosmixOne
Website: https://cosmixone.com
Email: alan@cosmixone.com
Address: Walthamstow, London, E17 9AP, United Kingdom

Effective Date: August 13, 2026